FAQs
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1: Where do you ship from?
A. We ship from our partnered warehouses and factories located in the USA and China. Therefore, please anticipate your items to be shipped separately if you order more than one item, as different factories specialize in various manufacturing areas.
Q 2: How long does it take for my goods to arrive?
A. Typically, orders take between 7 to 12 business days to arrive, with a maximum of 15 business days. Delivery times may vary depending on the product, demand, and shipping location.
Q 3: How long does it take to get a tracking number?
A. You can expect to receive a tracking number within 2 to 3 business days after placing your order.
Q 4: Where can I place an order from?
A. You can place an order from any country; we offer worldwide shipping.
Q 5: Is shipping really FREE?
A. Yes, shipping is free worldwide.
Q 6: Where is your company located?
A. Our company is based in the United States of America, with high-quality suppliers in China and the USA.
Q 7: In what currency will I be charged?
A. We process all orders in USD (United States Dollar). Although the cart may display prices in multiple currencies, you will check out in USD at the current exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, every customer receives an order number immediately after placing their order.
Q 9: What payment methods do you accept?
A. We accept all major credit cards, including Visa, Mastercard, Discover, Amex, and PayPal.
Q 10: Is the payment process secure on your site?
A. Yes, you can rest assured that all purchases made on our website are secure.
Q 11: Will my email address be sold if I provide it?
A. We do not sell our customers' information. Your email address is only used for order follow-up and to send newsletters regarding promotions and new arrivals.
Q 12: Do I (the customer) have to pay customs fees?
A. No, you do not have to pay any additional customs fees. We handle all customs clearance procedures to ensure a smooth delivery process.